Order FAQs

What if my make a mistake in my order?
No problem! Please visit the Contact us page Here. From this page, you can submit a message to us, please provide your order number with your requests like...
Mon, 18 May, 2020 at 8:02 PM
Why isn’t my coupon code working?
Make sure the coupon you're trying to use has not expired, and that you're applying it to non-sale items only. During a site-wide sale, no further...
Mon, 18 May, 2020 at 8:11 PM
Where's my refund?
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle...
Mon, 18 May, 2020 at 8:13 PM
What is the return/exchange policy?
Items purchased from artists on the Coolspod are custom made and printed just for you. Returns cannot be offered unless the item is defective. If something...
Mon, 18 May, 2020 at 8:15 PM
Something I ordered is defective.
If something you received is defective please contact us with a picture of the damaged item and we'll do what we can to make it right! We never ask tha...
Mon, 18 May, 2020 at 8:17 PM
Coronavirus (COVID-19)
Is Coolspod still fulfilling orders? With the safety of our employees & customers top of mind, our goal is to keep our service running without any i...
Mon, 18 May, 2020 at 8:18 PM